End of Tenancy Survey

NSW Tenancy laws say how residential tenancy agreements can be ended. Tenancies are usually terminated by the tenant, landlord, the landlord's agent, or by a Tribunal order. Fair Trading conducts an end-of tenancy survey to collect data about how and why tenancies end. This survey was designed to help Fair Trading to better understand the renting experience to help inform future tenancy reforms. The current survey commenced on 2 August 2021. The survey process Every principal tenant and landlord or nominated agent is asked to complete a survey when a bond claim is finalised through an online bonds system. Survey invitations are sent by email and participation is voluntary. Individual responses are kept anonymous. Fair Trading initially conducted a pilot survey in 2019/2020. Results from that survey informed the current ongoing end of tenancy survey. The end of tenancy survey The survey data is collected quarterly, and is available to download for use by the community, research, business and industry. To mitigate re-identification risks, postcode information has been removed and response dates grouped into months. It should be noted that the representativeness of the survey data is limited, including because: * participation is voluntary * the survey only includes respondents who used Rental Bonds Online to lodge and claim their rental bond, so the sample does not extend to all terminated tenancies * no demographic information is collected * some tenancies had duplicate responses * domestic violence victims may also self-select out of completing such a survey, given their vulnerability and the difficult circumstances they may experience after ending a tenancy. * The survey commenced in August 2021

Data Source:
  • Data.NSW
Data and Resources
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End of tenancy Survey 1 July - 30 September 2022
End of tenancy survey 1 July to 30 September 2022
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End of Tenancy Survey 2 Aug 2021 - 30 June 2022
NSW tenancy laws say how residential tenancy agreements can be ended. Tenancies are usually terminated by the tenant, landlord, the landlord's agent, or by a...
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End of Tenancy Survey Questions
Fair Trading ask every principal tenant and landlord or nominated agent to complete a survey when a bond claim is finalised through the online bonds system...
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End of Tenancy possible pathways
This document explains the design of the End of Tenancy Survey. There are a total of 62 possible pathways that a survey participant may travel through to...
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End of Tenancy Survey Full Dataset up to 30 April 2025
Please note: This survey is now closed and there will be no further updates.
Data Preview: End of Tenancy Survey Full Dataset up to 30 April 2025
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Additional Information
Field Value
Title End of Tenancy Survey
Date Published 27/09/2022
Last Updated 17/09/2025
Publisher/Agency Fair Trading
Licence Creative Commons Attribution
Update Frequency Quarterly
Contact Point Fair Trading
tenancysurvey@customerservice.nsw.gov.au
Temporal Coverage From 01/08/2021
Data Portal Data.NSW