The purpose of this fact sheet is to help agencies understand the key issues the NSW Ombudsman considers when assessing the way an agency has managed risk, and investigated a client to client incident. We have a separate fact sheet relating to our assessment of reportable employee to client incidents.

Note: This resource was originally published on opengov.nsw.gov.au. The OpenGov website has been retired. If you have any questions, please contact the Agency Services team at transfer@mhnsw.au

Agency

• New South Wales Ombudsman