This dataset provides monthly measures for on-time running, service cancellations, customer complaints, and customer experience metrics across all Greater Sydney Bus Contract (GSBC) and Outer Sydney Metropolitan Bus Contract (OSMBSC) contracts.

Data Description :

Monthly % Bus Service Cancellations : Percentage of timetabled services that were cancelled at the First Transit Stop of a trip.

Monthly % Bus Service Untracked Trips : Percentage of timetabled services that were not tracked in real time at the First Transit Stop of a trip.

Monthly Bus Driver Vacancies : Number of driver vacancies.

Monthly Bus Related Complaints : The level of bus related customer complaints per 100,000 boardings.