Organisational resilience refers to the resilience of the organisations, personnel and processes supporting the infrastructure to supply a service. The people and organisations that support infrastructure have as much impact on critical infrastructure resilience as the assets, systems and networks themselves. Without holistic resilience across the people, systems and physical elements, the resilience of NSW critical infrastructure will not improve. The NSW Critical Infrastructure Resilience Strategy encourages organisational resilience for all critical infrastructure providers so they can improve together and provide a reliable and safe service to NSW.