Tenancy Survey - Pilot
NSW tenancy laws say how residential tenancy agreements can be ended. Tenancies are usually terminated by the tenant, landlord, the landlord's agent, or by a NSW Civil and Administrative Tribunal order.
NSW Fair Trading conducted a pilot end-of tenancy survey to collect data about how and why tenancies end. This survey was designed to help Fair Trading to better understand the renting experience to help inform future tenancy reforms.
NSW Fair Trading ran the pilot survey from 2 December 2019 to 30 March 2020 and from 27 April to 11 May 2020. The findings of this pilot survey were used to develop and inform the ongoing end of tenancy survey that commenced on 2 August 2021.
The pilot survey process
The pilot survey asked every principal tenant and landlord or nominated agent to complete a survey when a bond claim was finalised through the NSW online bonds system. Survey invitations were sent by email and participation was voluntary. Individual responses were kept anonymous. To mitigate re-identification risks, postcode information was removed and response dates grouped into months.
It should be noted that the representativeness of the survey data is limited, including because:
- participation is voluntary
- the survey only includes respondents who used Rental Bonds Online (RBO) to lodge and claim their rental bond, so the sample does not extend to all terminated tenancies.
- no demographic information was collected as a part of the survey, so it was not possible to analyse the representativeness of the responses received
- some tenancies had duplicate responses
- the sample is self-selecting, and it is not possible to determine if the sample differs systematically from both the terminated tenancies from which it was drawn (i.e. tenancies who lodged their bond online using RBO) and all terminated tenancies
- domestic violence victims may also self-select out of completing such a survey, given their vulnerability and the difficult circumstances they may experience after ending a tenancy.
Explanatory notes
- ‘Survey response number’ is a randomly generated number that can match responses that relate to the same rental bond claim. It is not used as part of the online bond system, and has not been provided to any respondents.
- 'Null’ response indicates either the respondent did not answer the question or was not asked that question because of their answer to the previous survey question.
- Some responses to ‘What was the weekly rent at the end of the tenancy?’ appear to be incorrect, with respondents potentially providing the rent amount on a monthly rather than weekly basis.
- ‘Role’ indicates if the survey respondent was a managing agent, landlord or tenant.
- ‘Weekly rent’ is the weekly rent amount that was recorded in Rental Bonds Online when the bond was originally lodged.
- ‘Month response received’ indicates the month that the survey response was received. Survey invitations were sent out within 10 days of a bond claim being finalised.
Note also that respondents were emailed the survey within 10 days of a bond claim being finalised. Respondents had the remainder of the survey period to complete the survey.
For further information about ending a tenancy: https://www.fairtrading.nsw.gov.au/housing-and-property/renting/ending-a-tenancy
For further information about the end of tenancy survey: https://www.fairtrading.nsw.gov.au/housing-and-property/end-of-tenancy-survey
Data Dictionary
| Column | Type | Label | Description |
|---|---|---|---|
| Survey response number | text | ||
| How did this tenancy end? | text | 'Null’ response indicates either the respondent did not answer the question or was not asked that question because of their answer to the previous survey question. |
|
| Why did your tenancy end? (Landlord notice) | text | ||
| Why did the tenancy end?(Tenant notice) | text | ||
| Why did the tenancy end? (Tribunal order) | text | ||
| Why did the tenancy end? (Other) | text | ||
| What evidence was used for the domestic violence notice? | text | ||
| What was the weekly rent at the end of the tenancy? | text | ||
| Role | text | ‘Role’ indicates if the survey respondent was a managing agent, landlord or tenant |
|
| Weekly Rent (at start of tenancy) | text | ‘Weekly rent’ is the weekly rent amount that was recorded in Rental Bonds Online when the bond was originally lodged. |
|
| Month response received | text | ‘Month response received’ indicates the month that the survey response was received. Survey invitations were sent out within 10 days of a bond claim being finalised. |
Additional Information
| Field | Value |
|---|---|
| Data last updated | 27 September 2022 |
| Metadata last updated | 27 October 2022 |
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