{"help": "https://data.nsw.gov.au/data/api/3/action/help_show?name=package_show", "success": true, "result": {"author_email": null, "creator_user_id": "50d7f5b1-8426-438a-b303-db7845408a2d", "id": "2d82a061-dc31-4427-a556-7b1f978e777f", "isopen": false, "license_id": "lsba", "license_title": "Licence Specified by Agency", "maintainer": null, "maintainer_email": null, "metadata_created": "2021-09-08T15:15:40.312165", "metadata_modified": "2025-11-14T00:08:49.891173", "name": "3-16570-applying-the-commitments-to-effective-complaint-handling---guidance-for-agencies", "notes": "This fact sheet tells about how to apply the commitments to effective complaint handling - guidance for agencies\n\n**Note:** This resource was originally published on opengov.nsw.gov.au. The OpenGov website has been retired. If you have any questions, please contact the Agency Services team at transfer@mhnsw.au\n\n**Agency**\n  \n-   New South Wales Ombudsman\n        ", "num_resources": 1, "num_tags": 1, "organization": {"id": "8e2294ed-47e9-4f9e-98db-931e81d2ac7c", "name": "nsw-government", "title": "NSW Government", "type": "organization", "description": "NSW Government \r\n\r\nNSW Government has a repository for NSW Government publications. It contains annual reports, strategic plans, guides, policy documents, and open access information released under the Government Information (Public Access) Act 2009 (GIPA Act) which has been published by NSW Government agencies. ", "image_url": "2019-06-21-012632.962582280px-NewSouthWalesGovernmentlogo.svg.png", "created": "2019-06-21T11:26:32.979892", "is_organization": true, "approval_status": "approved", "state": "active"}, "owner_org": "8e2294ed-47e9-4f9e-98db-931e81d2ac7c", "private": false, "state": "active", "title": "Applying the commitments to effective complaint handling - guidance for agencies", "type": "dataset", "unpublished": "false", "url": null, "version": null, "extras": [{"key": "harvest_portal", "value": "OpenGov"}, {"key": "harvest_url", "value": "https://www.opengov.nsw.gov.au/publications/16853"}], "resources": [{"cache_last_updated": null, "cache_url": null, "created": "2025-11-14T00:08:49.915586", "datastore_active": false, "datastore_contains_all_records_of_source_file": false, "description": "", "format": "PDF", "hash": "", "id": "6d522562-751d-4eb9-9960-4376b77cffa6", "last_modified": "2025-11-14T00:08:49.877731", "metadata_modified": "2025-11-14T00:08:49.904618", "mimetype": "application/pdf", "mimetype_inner": null, "name": "Applying the commitments to effective complaint handling guidancefor agencies factsheet 16853", "package_id": "2d82a061-dc31-4427-a556-7b1f978e777f", "position": 0, "resource_type": null, "size": 152375, "state": "active", "tracking_summary": {"total": 0, "recent": 0}, "url": "https://data.nsw.gov.au/data/dataset/2d82a061-dc31-4427-a556-7b1f978e777f/resource/6d522562-751d-4eb9-9960-4376b77cffa6/download/applying_the_commitments_to_effective_complaint_handling_guidancefor_agencies_factsheet_16853.pdf", "url_type": "upload"}], "tags": [{"display_name": "New South Wales Ombudsman", "id": "5217ad7b-eac4-4d21-ab95-25af7a421317", "name": "New South Wales Ombudsman", "state": "active", "vocabulary_id": null}], "groups": [], "relationships_as_subject": [], "relationships_as_object": [], "likes": 0, "tracking_summary": {"total": 0, "recent": 0}}}